Senior Customer Care Executive

BRENNTAG

Not specified
Order processing and fulfillment
Customer inquiry response via email phone
Logistics coordination for deliveries
Brenntag is seeking a Senior Customer Care Executive responsible for managing customer orders and inquiries, ensuring timely fulfillment and high levels of customer satisfaction. The ideal candidate should possess strong communication skills, a minimum of two years of relevant experience, and demonstrate empathy and professionalism in customer interactions

Job Summary

  • The role focuses on managing orders from processing through to delivery while ensuring accurate and prompt fulfillment.
  • Employees must act as the primary contact point for internal and external customers to coordinate seamless deliveries with logistics partners.
  • The position requires handling customer complaints and feedback promptly while adhering to strict safety and environmental policies.

Matching Summary

Match Score: 85

Brenntag is seeking a Senior Customer Care Executive responsible for managing customer orders and inquiries, ensuring timely fulfillment and high levels of customer satisfaction. The ideal candidate should possess strong communication skills, a minimum of two years of relevant experience, and demonstrate empathy and professionalism in customer interactions.

Skills & Requirements

Must-have

  • Order processing and fulfillment
  • Customer inquiry response via email phone
  • Logistics coordination for deliveries
  • Complaint investigation and resolution
  • Certificate of analysis preparation
  • Microsoft Office proficiency

Nice-to-have

  • Empathy and approachable nature
  • Calm under pressure in complex situations
  • Team player with effective communication
  • Continuous process improvement participation
  • Safety compliance awareness

Key Requirements

  • Minimum GCE 'O' level or Diploma
  • At least 2 years experience in related industry
  • Proficiency in Microsoft Office suite

Work Rights

Not specified

Tailored Resume

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