Senior Manager, Customer Success Specialist - Connect, Connect Specialty Sales

Amazon

New York, NY, US
Not specified; not specified; not specified
On-site
Enterprise sales experience in contact center as a service
Technical credibility in aws cloud solutions
Experience with saas solutions like voip or crm/erp
This role owns the end-to-end go-to-market strategy and guides customers through their multi-year journey to the cloud

Job Summary

  • This role owns the end-to-end go-to-market strategy and guides customers through their multi-year journey to the cloud.
  • The team interfaces with customer and AWS leadership to drive collaboration between core account groups including Sales, Support, and Solutions Architecture.
  • Amazon Web Services offers an inclusive team culture with mentorship, career growth resources, and work-life balance initiatives.

Matching Summary

This role owns the end-to-end go-to-market strategy and guides customers through their multi-year journey to the cloud.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Enterprise sales experience in Contact Center as a Service
  • Technical credibility in AWS cloud solutions
  • Experience with SaaS solutions like VoIP or CRM/ERP
  • Ability to lead cross-functional field teams
  • Proven track record in large scale cloud transformations

Nice-to-have

  • Passion for customer experience and advocacy
  • Thought leadership in technology adoption
  • Strong problem-solving abilities for complex challenges
  • Experience with generative AI capabilities
  • Excellent communication at executive levels

Key Requirements

  • Enterprise sales or consulting experience required
  • Strong technical background in cloud services
  • Experience leading cross-functional teams

Work Rights

Not specified

Tailored Resume

Cover Letter