It Service Manager, Technology Operations (12-month Contract)

TMX Group

Toronto, Canada
Base: $60.00ph - $70.00ph cad; bonus/equity: not s...
On-site
Itil 4 standards
Servicenow platform
SDLC
The IT Service Manager is responsible for the design, implementation, and governance of IT Operations policies, ensuring that Service Management processes are standardized across the enterprise

Job Summary

  • The IT Service Manager is responsible for the design, implementation, and governance of IT Operations policies, ensuring that Service Management processes are standardized across the enterprise.
  • Key accountabilities include process governance, performance metrics, subject matter expertise, ServiceNow optimization, strategic collaboration, and stakeholder management.
  • The role requires 5+ years of leadership experience in large-scale, mission-critical IT operations and strong technical proficiency in ITIL frameworks and enterprise tools.

Matching Summary

The IT Service Manager is responsible for the design, implementation, and governance of IT Operations policies, ensuring that Service Management processes are standardized across the enterprise.

Salary

Base: $60.00/hour - $70.00/hour CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • ITIL 4 standards
  • ServiceNow platform
  • SDLC
  • ITIL governance frameworks
  • enterprise tools (ServiceNow, JIRA, Google Workspace)
  • policy development
  • IT audits
  • change management
  • internal controls
  • data analytical skills
  • result-oriented mindset
  • coaching staff

Nice-to-have

  • IaaS, virtualization, Cloud platforms, containerization
  • High Availability systems, Disaster Recovery, Business Continuity
  • MPLS, BGP, VPN, Cybersecurity, Information Security
  • people management experience

Key Requirements

  • Undergraduate degree in Computer Science or related technical field
  • 5+ years of leadership experience in large-scale, mission-critical IT operations
  • Strong understanding of SDLC, ITIL governance frameworks, and enterprise tools
  • Proven experience in policy development, IT audits, change management, and internal controls
  • Exceptional data analytical skills, result-oriented mindset, and ability to coach staff

Work Rights

Authorized to work in Canada

Tailored Resume

Cover Letter