Everyday Banking (edb) Consultant

ANZ Bank

Eastwood, Philippines
Not specified; not specified; health + wellbeing s...
**
Excellent english communication skills
Solid contact centre experience
Flexible to rotate hours and shift schedule
** ANZ Bank is seeking an Everyday Banking Consultant to join their Contact Centre Hub in the Philippines, focusing on delivering exceptional customer service for various banking inquiries. The role requires strong communication skills, a customer-centric mindset, and a willingness to learn within a dynamic banking environment. **

Job Summary

  • The role involves helping Australian customers with retail, cards, and digital banking solutions while ensuring first call resolution.
  • Employees will act as brand ambassadors by providing a best-in-class customer experience to achieve positive Net Promoter Score returns.
  • ANZ offers an inclusive culture where 90 percent of people feel they belong, along with flexible working options and health benefits.

Matching Summary

Match Score: 75

** ANZ Bank is seeking an Everyday Banking Consultant to join their Contact Centre Hub in the Philippines, focusing on delivering exceptional customer service for various banking inquiries. The role requires strong communication skills, a customer-centric mindset, and a willingness to learn within a dynamic banking environment. **

Salary

Not specified; Not specified; Health and wellbeing services included

Skills & Requirements

Must-have

  • Excellent English communication skills
  • Solid contact centre experience
  • Flexible to rotate hours and shift schedule

Nice-to-have

  • Experience with US or Australian clients
  • Understanding of contact centre KPIs
  • Growth mindset and willingness to learn

Key Requirements

  • Contact centre experience with English-speaking client base
  • Ability to manage conversations with other nationalities

Work Rights

Not specified

Tailored Resume

Cover Letter