Customer Success Account Manager - Select - Chicago, Il
UPS
Chicago, Il, USA
Base: $64,680.00pyear to $113,220.00pyear; bonus/e...
Nurture premier customer relationships
Drive product adoption and roi
Proactive customer engagement
The Customer Success - Select will oversee and nurture relationships with our Premier customers
Job Summary
The Customer Success - Select will oversee and nurture relationships with our Premier customers.
Key Responsibilities include Issue Management, Value Creation / Strategic Engagement, and Analytics/Reporting.
This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements.
Matching Summary
The Customer Success - Select will oversee and nurture relationships with our Premier customers.
Salary
Base: $64,680.00/year to $113,220.00/year; Bonus/Equity: Sales incentive plan and annual management incentive plan; Benefits: Medical, Dental, Vision, FSA, HSA, Life Insurance, Disability, EAP, Educational Assistance, 401(k), Vacation, Holidays, Paid Sick/Family/Medical Leave, Employee Stock Purchase Program
Skills & Requirements
Must-have
Nurture Premier customer relationships
Drive product adoption and ROI
Proactive customer engagement
Conduct business reviews
Identify upsell/cross-sell opportunities
Nice-to-have
Cultivate customer loyalty
Strategic guidance and operational support
Leverage available solutions and products
Key Requirements
3-5 years in customer success or account management
Bachelor’s degree in business, marketing, or related field (preferred)
Must be a U.S. Citizen or National, permanent resident, or authorized to work in the U.S.
Work Rights
Must be a U.S. Citizen or National, permanent resident, or authorized to work in the U.S.