Reservation Agent (m/f/d)

The Hoxton

Berlin, Germany
On-site
Manage individual room reservations
Handle telephone, email, and website bookings
Maintain lqa standards
You will be the first point of contact for our guests, providing helpful, friendly support with reservations and ensuring every booking experience feels smooth and personal

Job Summary

  • You will be the first point of contact for our guests, providing helpful, friendly support with reservations and ensuring every booking experience feels smooth and personal.
  • You will manage new and existing individual rooms reservations through telephone, email, and website reservations, keeping an eye on our booking and communication channels.
  • The Hoxton offers a competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.

Matching Summary

You will be the first point of contact for our guests, providing helpful, friendly support with reservations and ensuring every booking experience feels smooth and personal.

Skills & Requirements

Must-have

  • Manage individual room reservations
  • Handle telephone, email, and website bookings
  • Maintain LQA standards
  • Work with corporate clients
  • Provide proactive solutions
  • Assist with administrative tasks

Nice-to-have

  • Passion for hospitality
  • Positive impact on guests
  • Team player
  • Willingness to try new things
  • Sense of humor

Key Requirements

  • Fluent in German and English
  • Previous hotel reservations experience preferred
  • Computer and phone proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter