Senior Specialist, Technical Account Management

Checkout

Hong Kong, Hong Kong
Hybrid
Technical account management
Client relationship management
Technical issue resolution
You will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills

Job Summary

  • You will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.
  • Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
  • We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Matching Summary

You will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.

Skills & Requirements

Must-have

  • Technical Account Management
  • Client relationship management
  • Technical issue resolution
  • Payment solution optimization
  • API-based integration methods
  • English and Chinese fluency

Nice-to-have

  • Proactive client engagement
  • Industry trend analysis
  • Continuous product improvement
  • Team collaboration
  • Results-oriented approach

Key Requirements

  • 2 years of experience in analytical or technical role
  • Experience managing internal and external stakeholders
  • Bachelor's degree or equivalent practical experience
  • Familiarity with Payments industry regulations and technical frameworks
  • Familiarity with front and back end technologies
  • Excellent communication and interpersonal skills
  • Willingness to travel occasionally

Work Rights

Not specified

Tailored Resume

Cover Letter