Provide Tier 2 support for facility computer systems, computers and peripherals, ensuring optimal performance through installation, diagnosis, maintenance, and upgrades
Job Summary
Provide Tier 2 support for facility computer systems, computers and peripherals, ensuring optimal performance through installation, diagnosis, maintenance, and upgrades.
Represent the central IT organization at regional locations, acting as an advocate for the customer and interfacing with local management and end users.
Gather requirements from customers and bring them back to central teams to find solutions that meet business needs, while also performing on-site diagnosis and resolution of moderate PC problems.
Matching Summary
Provide Tier 2 support for facility computer systems, computers and peripherals, ensuring optimal performance through installation, diagnosis, maintenance, and upgrades.
Skills & Requirements
Must-have
Tier 2 support for facility systems
Hardware installation and maintenance
On-site diagnosis and resolution
Incident and request management
Technical knowledge of IT client hardware
Troubleshooting experience
Microsoft Office products knowledge
Nice-to-have
Business consulting with internal departments
Customer requirement gathering
Team-oriented and collaborative environment
Effective interpersonal communication skills
Customer service orientation
Key Requirements
Elevated technical knowledge of network and PC hardware
Knowledge of software distribution systems (MS SCCM)
Ability to translate business requirements into IT solutions