Customer Service Lead

Graco

Base: $31.06 - $54.38; bonus/equity: not specified...
**
5+ years international customer service experience
Bachelor's degree or equivalent experience
Strong problem-solving and leadership skills
** Graco is seeking a Customer Service Lead to oversee the daily operations of its customer service team, focusing on service excellence and continuous improvement. The ideal candidate will possess strong leadership, problem-solving skills, and extensive experience in customer service, particularly in an international context. **

Job Summary

  • The Customer Service Lead oversees daily operations, ensures excellent service delivery, and resolves escalated issues while driving continuous improvement.
  • Graco manufactures premium equipment for moving, measuring, and controlling fluid and powder materials used in everyday products like peanut butter jars and car oil.
  • The company offers attractive compensation, comprehensive benefits including medical and dental, and a culture that empowers employees to create their own career paths.

Matching Summary

Match Score: 75

** Graco is seeking a Customer Service Lead to oversee the daily operations of its customer service team, focusing on service excellence and continuous improvement. The ideal candidate will possess strong leadership, problem-solving skills, and extensive experience in customer service, particularly in an international context. **

Salary

Base: $31.06 - $54.38; Bonus/Equity: Not specified; Benefits: Medical, dental, stock purchase plan, 401(k), tuition reimbursement

Skills & Requirements

Must-have

  • 5+ years international customer service experience
  • Bachelor's degree or equivalent experience
  • Strong problem-solving and leadership skills
  • Advanced PC and keyboarding skills
  • Ability to run and interpret basic reports

Nice-to-have

  • Global manufacturing experience
  • MBA or master's degree
  • Training or facilitation experience
  • Oracle knowledge
  • Foreign language skills

Key Requirements

  • Bachelor's degree required
  • 5+ years supporting international teams
  • Must be legally authorized to work in the US
  • No immigration sponsorship available

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter