The Guest Recognition Specialist & Core Supervisor oversees reservations and PBX operations while leading guest profile accuracy and pre-arrival personalization
Job Summary
The Guest Recognition Specialist & Core Supervisor oversees reservations and PBX operations while leading guest profile accuracy and pre-arrival personalization.
This role ensures operational efficiency, data integrity, and exceptional guest experiences in alignment with Four Seasons standards from booking through arrival.
Candidates must be fluent in French and English with strong leadership skills to manage a diverse team in a luxury hotel environment.
Matching Summary
The Guest Recognition Specialist & Core Supervisor oversees reservations and PBX operations while leading guest profile accuracy and pre-arrival personalization.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Reservations and PBX supervision
Guest profile management in Opera
Fluent in French and English
Pre-arrival review coordination
Data privacy compliance
Nice-to-have
Experience with Golden systems
Leadership and communication skills
Guest-centric mindset
Additional language assets
Flexible availability for shifts
Key Requirements
Minimum 70% of arrivals reviewed two days prior
Global Essentials approved within two days of entry
Experience with Opera and Golden systems preferred