Principal Product Manager, Product Strategy & Business Operations, Amazon Customer Service

Amazon

Seattle, WA, US
Not specified; not specified; not specified
On-site
Design and run operational cadence
Lead annual and mid-year planning
Build and manage business reporting dashboards
This role owns the end-to-end rhythm of business for the Data Intelligence organization within Amazon Customer Service

Job Summary

  • This role owns the end-to-end rhythm of business for the Data Intelligence organization within Amazon Customer Service.
  • You will drive strategic planning, goal alignment, and resource allocation while ensuring team plans connect to company objectives.
  • The position requires building robust reporting systems and facilitating high-level business reviews to enable effective decision-making.

Matching Summary

This role owns the end-to-end rhythm of business for the Data Intelligence organization within Amazon Customer Service.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Design and run operational cadence
  • Lead annual and mid-year planning
  • Build and manage business reporting dashboards
  • Facilitate regular business reviews with leadership
  • Manage cross-functional coordination across teams

Nice-to-have

  • Experience with AI and data intelligence domains
  • Ability to bring structure to complexity
  • Strong executive communication skills
  • Proactive gap identification and resolution
  • Energized by enabling organizational efficiency

Key Requirements

  • Principal level experience in product strategy or operations
  • Proven track record in leading organizational planning cycles
  • Expertise in cross-functional coordination and stakeholder management

Work Rights

Not specified

Tailored Resume

Cover Letter