Customer Service Quality Manager (m/w/d)

Kion Na

Competitive compensation + benefits; pyy transpyre...
Lead quality engineers across emea
Drive structured problem solving activities
Manage spare parts quality lifecycle
The Customer Service Quality Manager EMEA is responsible for driving quality excellence across the customer service lifecycle and ensuring a reliable customer experience

Job Summary

  • The Customer Service Quality Manager EMEA is responsible for driving quality excellence across the customer service lifecycle and ensuring a reliable customer experience.
  • This role serves as a key quality interface across Customer Service, Supply Chain, Manufacturing, Engineering, Procurement, and Supplier Quality to translate feedback into improvements.
  • The position offers career development, competitive compensation, pay transparency, and global opportunities within the organization.

Matching Summary

The Customer Service Quality Manager EMEA is responsible for driving quality excellence across the customer service lifecycle and ensuring a reliable customer experience.

Salary

Competitive Compensation And Benefits; Pay Transparency mentioned; Not specified

Skills & Requirements

Must-have

  • Lead quality engineers across EMEA
  • Drive structured problem solving activities
  • Manage spare parts quality lifecycle
  • Implement corrective and preventive actions
  • Ensure compliance with ISO 9001 standards

Nice-to-have

  • Strong customer mindset and influence skills
  • Advanced data analytics capabilities
  • Ability to manage stress effectively
  • Cross-functional network building
  • Proactive preventive quality management

Key Requirements

  • Bachelor's degree in technical discipline
  • Minimum 5+ years in quality field
  • At least 2+ years in managerial position
  • International QM certification required
  • National QT certification for Manufacturing Quality Supervisor
  • Lean Six Sigma Green Belt preferred
  • Proficient in English C1 level

Work Rights

Not specified

Tailored Resume

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