B2c Customer Experience

Revelyst

Irvine, CA, US
Hourly rate: $17.50 - $21.00; bonus/equity: not sp...
Onsite
2-3 years customer service experience
Computer proficiency in excel word outlook
Strong interpersonal skills
Revelyst is seeking a B2C Customer Experience Associate to join their Adventure Sports Operations team in Irvine, CA. This role focuses on delivering exceptional customer service by proactively addressing customer needs and fostering brand loyalty

Job Summary

  • The role involves proactively working with customers to understand their needs and help them find success with Revelyst products.
  • Employees will support inbound calls, emails, and chats while managing order status, warranty claims, and returns.
  • The company offers a competitive salary, comprehensive benefits including medical and dental, vision, disability, life insurance, 401K, PTO, and gear discounts.

Matching Summary

Match Score: 75

Revelyst is seeking a B2C Customer Experience Associate to join their Adventure Sports Operations team in Irvine, CA. This role focuses on delivering exceptional customer service by proactively addressing customer needs and fostering brand loyalty.

Salary

Hourly Rate: $17.50 - $21.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, disability, life insurance, 401K, PTO, paid holidays, gear discounts

Skills & Requirements

Must-have

  • 2-3 years customer service experience
  • Computer proficiency in Excel Word Outlook
  • Strong interpersonal skills

Nice-to-have

  • Working knowledge of SAP operating system
  • Experience with ZenDesk or similar CRM systems
  • Experience within MX Bike and Action Sports Industry

Key Requirements

  • Minimum 2-3 years customer service or retail sales experience
  • Proficiency in Excel, Word, and Outlook
  • Strong interpersonal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter