Customer Experience Partner - Ocean

A.P. Moller - Maersk

Mumbai, India
Customer service excellence
Proactive communication
End-to-end issue ownership
Be accessible to customers through addressing incoming calls and proactive outgoing calls/ mails and face to face customer reviews

Job Summary

  • Be accessible to customers through addressing incoming calls and proactive outgoing calls/ mails and face to face customer reviews.
  • Increase share of wallet of customers through outstanding client servicing and drive inland solutions.
  • Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Matching Summary

Be accessible to customers through addressing incoming calls and proactive outgoing calls/ mails and face to face customer reviews.

Skills & Requirements

Must-have

  • Customer service excellence
  • Proactive communication
  • End-to-end issue ownership
  • Drive inland solutions
  • Continuous improvement
  • Adhere to standardized processes

Nice-to-have

  • Passion to delight customers
  • Handle complaints with a smile
  • Build long-term relationships
  • Excellent team player
  • Work under pressure
  • Diverse thinking styles

Key Requirements

  • Bachelor/Master's Degree
  • 2 - 3 years of work experience
  • Experience in shipping/ logistics preferred
  • Excellent written and oral communication
  • Influence and persuade customers
  • Handle exception management
  • Manage change and ambiguity

Work Rights

Not specified

Tailored Resume

Cover Letter