Teller Manager - East Springfield

TD Bank

Springfield, Massachusetts, United States of America
Base: $24.00 - $33.50 usd; bonus/equity: not speci...
Customer experience leadership
Team coaching and development
Operational compliance
This role leads a team of service colleagues promoting a positive customer and colleague experience and provides day-to-day team leadership, and work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining compliance and regulatory guidelines

Job Summary

  • This role leads a team of service colleagues promoting a positive customer and colleague experience and provides day-to-day team leadership, and work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining compliance and regulatory guidelines.
  • The role will lead, coach and develop colleagues toward achieving overall store results to include operational excellence, store advice and referral goals, and personal development objectives.
  • TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Matching Summary

This role leads a team of service colleagues promoting a positive customer and colleague experience and provides day-to-day team leadership, and work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining compliance and regulatory guidelines.

Salary

Base: $24.00 - $33.50 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer experience leadership
  • Team coaching and development
  • Operational compliance
  • Cash handling and control
  • Fraud prevention

Nice-to-have

  • Financial advice strategies
  • Customer complaint resolution
  • Building strong relationships
  • Positive work environment

Key Requirements

  • 2+ years of relevant experience
  • Undergraduate degree preferred
  • Banking Compliance Regulations knowledge
  • Work authorization in the US

Work Rights

Not specified

Tailored Resume

Cover Letter