Customer Service Advisor

Capita Ireland

Little Island, Ireland
Base: €29,432.00 py; bonus/equity: not specified; ...
Hybrid
Previous customer service experience
High attention to detail
Strong communication skills
Capita Ireland is seeking a Customer Service Advisor to join their hybrid team in Little Island, Ireland. The role involves managing a high volume of customer queries while delivering exceptional service and building rapport with clients

Job Summary

  • Join a close-knit team to support clients' customers with general enquiries and deliver positive service experiences.
  • The role involves handling up to 60 calls per day while meeting stringent service delivery targets and SLAs.
  • Employees receive €29,432 per annum, 22 days of holidays, access to lifestyle savings via Wrkit, and eyecare vouchers.

Matching Summary

Match Score: 85

Capita Ireland is seeking a Customer Service Advisor to join their hybrid team in Little Island, Ireland. The role involves managing a high volume of customer queries while delivering exceptional service and building rapport with clients.

Salary

Base: €29,432.00 per annum; Bonus/Equity: Not specified; Benefits: 22 days holidays, pension scheme, eyecare vouchers, Employee Assistance Programme

Skills & Requirements

Must-have

  • Previous customer service experience
  • High attention to detail
  • Strong communication skills
  • Ability to work to SLAs and KPIs
  • Advanced computer and data entry skills

Nice-to-have

  • Proactive attributes
  • Career aspirations
  • Building rapport with callers
  • Team collaboration
  • Flexible shift availability

Key Requirements

  • Previous customer service role experience
  • Microsoft Suite proficiency including Excel
  • Full-time availability for rotational shifts

Work Rights

Not specified

Tailored Resume

Cover Letter