Manage staff to facilitate workflow, monitor productivity, and verify compliance with Bancorp and investor policies and procedures in a workout solicitations environment
Job Summary
Manage staff to facilitate workflow, monitor productivity, and verify compliance with Bancorp and investor policies and procedures in a workout solicitations environment.
Oversee and manage a portfolio of delinquent investor, insurer & bank owned consumer and mortgage accounts in early, mid, or late stages.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.
Matching Summary
Manage staff to facilitate workflow, monitor productivity, and verify compliance with Bancorp and investor policies and procedures in a workout solicitations environment.
Skills & Requirements
Must-have
workout solicitations environment
customer service
delinquency resolution
investor/insurer guidelines
Nice-to-have
openly exchanging ideas
positive customer experience
engaged and inclusive culture
Key Requirements
College degree or equivalent work experience
Minimum 1 year supervisory/lead experience
Minimum 3 years call center experience
Knowledge of legal requirements for loss mitigation