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Essex Property Trust, Inc. is seeking a Resident Relations Representative in Long Beach, California, to enhance resident experiences and maintain positive community relations. The ideal candidate will possess strong customer service skills and be responsible for managing inquiries, service requests, and resident interactions.
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Job Summary
The Resident Relations Representative serves as the primary point of contact for residents, fostering a welcoming community experience.
This role is responsible for facilitating move-in/move-out experiences, managing service requests, and resolving resident conflicts proactively.
Employees receive competitive salaries ranging from $20.67 to $23.56 per hour plus potential commissions and comprehensive benefits including housing discounts.
Matching Summary
Match Score: 75
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Essex Property Trust, Inc. is seeking a Resident Relations Representative in Long Beach, California, to enhance resident experiences and maintain positive community relations. The ideal candidate will possess strong customer service skills and be responsible for managing inquiries, service requests, and resident interactions.
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Salary
Base: $20.67 - $23.56 per hour; Bonus/Equity: Commission eligible averaging $100 per new move-in lease; Benefits: Medical, dental, vision, 401k match, 12 paid holidays, 15 PTO days, 20% housing discount
Skills & Requirements
Must-have
High school diploma or equivalent required
One year customer service experience
Strong organizational and time management skills
Ability to work independently and collaborate
Microsoft Office Suite proficiency
Nice-to-have
College degree preferred
Property management software experience
Proactive problem-solving approach
Results-driven mindset in fast-paced environment
Key Requirements
High school diploma or equivalent
At least one year of customer service experience
English language proficiency (read, write, speak)
Availability to work weekends and flexible schedule