Baguio customer Care Specialist Irecruit engage 2026

Concentrix

Baguio City, Philippines
High school diploma required
Strong computer navigation skills
Ability to rotate shifts
The Customer Support Associate interfaces with customers via inbound calls, outbound calls, or the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate interfaces with customers via inbound calls, outbound calls, or the Internet depending upon client requirements.
  • This position ensures service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing resolutions.
  • Candidates must demonstrate patience, maintain a professional tone, and be able to work as part of a team in a fast-paced environment.

Matching Summary

Match Score: 75

The Customer Support Associate interfaces with customers via inbound calls, outbound calls, or the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • High school diploma required
  • Strong computer navigation skills
  • Ability to rotate shifts
  • Fast-paced environment tolerance
  • Effective verbal communication

Nice-to-have

  • Three to six months experience
  • Empathy and rapport building
  • Multi-tasking flexibility
  • Team collaboration skills
  • Product knowledge retention

Key Requirements

  • High school diploma
  • Three to six months relevant experience preferred
  • Shift rotation availability

Work Rights

Not specified

Tailored Resume

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