Customer Experience Associate, Money

Robinhood

Denver, CO, US
Zone 2: $21.30 - $25 usd; bonus opportunities + be...
On-site
Customer empathy
Problem-solving skills
Agile and flexible
The Money Customer Ops team is responsible for providing our customers with the best experience possible while using our product

Job Summary

  • The Money Customer Ops team is responsible for providing our customers with the best experience possible while using our product.
  • As a Money CX Agent, you will be a subject matter expert on the Credit Card and Banking product and customer support processes.
  • Robinhood offers market competitive and pay equity-focused compensation structure, 100% paid health insurance for employees, and generous time away.

Matching Summary

The Money Customer Ops team is responsible for providing our customers with the best experience possible while using our product.

Salary

Zone 2: $21.30 - $25 USD; Bonus opportunities + benefits

Skills & Requirements

Must-have

  • Customer empathy
  • Problem-solving skills
  • Agile and flexible
  • Attention to detail
  • Subject matter expert

Nice-to-have

  • Frontier technologies
  • Bold thinkers
  • Ambitious people
  • High-performing teams
  • Financial product understanding

Key Requirements

  • 2+ years of full-time work experience
  • Basic understanding of financial products is a plus
  • Previous experience with text or email customer support is a plus
  • Basic working knowledge of Salesforce is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter