Job Summary

• The Senior Renewals Representative, Account Based leads the optimization of workflows for high-volume renewal cycles, develops and implements strategies for engaging Account Executives (AEs), and provides specialized knowledge and guidance to partners.
• This role is responsible for improving customer satisfaction, sharing advanced insights on churn risks and renewal blockers, and mentoring others in customer-first practices.
• The Senior Renewal Representative also leads efforts to optimize CRM system usage and develop advanced automation workflows.

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Skills & Requirements

Key Requirements

• Bachelor’s degree or equivalent experience
• 3+ years in sales, renewals, account management, or customer success
• Experience leading renewal cycles
• Proven track record in closing renewals and expansions
• Experience mentoring others
• Advanced communication and negotiation skills
• Experience with CRM and renewal tracking systems

Work Rights