Provide 1st level customer service and technical support via multiple channels, collaborating with advanced support teams to meet customer expectations
Job Summary
Provide 1st level customer service and technical support via multiple channels, collaborating with advanced support teams to meet customer expectations.
Act as the lead interface with customers regarding product support, demonstrating a strong sense of urgency for sensitive issues and researching technical issues to aid customers.
This position is a night-shift role within a 24/7 team environment, requiring effective time management and prioritization to balance daily responsibilities and technical development.
Matching Summary
Provide 1st level customer service and technical support via multiple channels, collaborating with advanced support teams to meet customer expectations.
Skills & Requirements
Must-have
1st level customer service and technical support
written and spoken English communication
customer needs evaluation and escalation
product support interface
night-shift role
24/7 team environment
Nice-to-have
strong sense of urgency
teamwork and interpersonal skills
professionalism
analytical mindset
troubleshooting skills
organizational abilities
perform efficiently under pressure
proactive attitude
effective time management
priority setting skills
managing complex and ambiguous matters
Key Requirements
Bachelor's degree or equivalent technical experience
Airline Industry background
Professional fluency in written and spoken English
Excellent telephone manners and customer service skills