Phi - Specialist - Social Media Escalations

Prudential Corporation Asia Ltd

Mumbai, India
6-7 years total experience
4-5 years complaints handling
Health insurance industry background
The role involves ensuring timely, fair, and effective handling of grievances received across social media platforms and internal escalation touchpoints

Job Summary

  • The role involves ensuring timely, fair, and effective handling of grievances received across social media platforms and internal escalation touchpoints.
  • Candidates will act as the voice of customer by raising red flags to fix gaps and enhance service experience within a zero-to-one greenfield deployment team.
  • The position requires collaborating with cross-functional teams including Claims, Underwriting, Legal, and Medical services to expedite complaint resolution.

Matching Summary

The role involves ensuring timely, fair, and effective handling of grievances received across social media platforms and internal escalation touchpoints.

Skills & Requirements

Must-have

  • 6-7 years total experience
  • 4-5 years complaints handling
  • Health insurance industry background
  • Knowledge of IRDA guidelines
  • Experience with regulatory portals

Nice-to-have

  • Agile methodology experience
  • Strong negotiation skills
  • Passion for consumer-centric ideas
  • Ability to work in hyper-growth environment
  • Leadership in diverse teams

Key Requirements

  • Bachelor's degree from recognized university
  • 6-7 years of professional experience
  • 4-5 years in health/financial services complaints
  • Knowledge of Bima Bharosa and NCH portals

Work Rights

Not specified

Tailored Resume

Cover Letter