Customer Service Team Leader

Early Start Australia

Melbourne, Australia
On-site
Customer service leadership
High-volume call environments
Team coaching and guidance
The Customer Service Team Leader is responsible for providing leadership, guidance and coaching to the Customer Service Team to deliver excellent customer service to key stakeholders in the Aged Care and Disability space

Job Summary

  • The Customer Service Team Leader is responsible for providing leadership, guidance and coaching to the Customer Service Team to deliver excellent customer service to key stakeholders in the Aged Care and Disability space.
  • You will thrive working in a busy Customer Service setting, with many inbound/outbound calls, emails as part of a varied day.
  • Be part of a supportive, values-driven team and make a meaningful impact in the disability and aged care support sectors.

Matching Summary

The Customer Service Team Leader is responsible for providing leadership, guidance and coaching to the Customer Service Team to deliver excellent customer service to key stakeholders in the Aged Care and Disability space.

Skills & Requirements

Must-have

  • Customer service leadership
  • High-volume call environments
  • Team coaching and guidance
  • Performance reporting
  • Stakeholder relationship management

Nice-to-have

  • Proactive and growth-oriented attitude
  • Values-driven team
  • Inclusive and collaborative environment

Key Requirements

  • Experience leading teams in high-volume call environments
  • NDIS Worker Screening Check

Work Rights

Not specified

Tailored Resume

Cover Letter