Senior Engineering Manager - Developer Platform

Intercom

Dublin, Ireland
Hybrid (3 days in-office per week)
Lead infrastructure or platform teams
Strong product sense for developer experience
Deep knowledge of modern web systems
Intercom is seeking a Senior Engineering Manager for their Developer Platform team in Dublin, Ireland. The role involves leading a team responsible for creating systems and tooling that enhance developer experience, focusing on fast and reliable shipping processes

Job Summary

  • You will lead and grow a team that builds the systems and tooling enabling Intercom to move fast and safely, with AI dramatically accelerating our delivery needs.
  • Own the developer experience by defining SLOs, building cost models, and measuring DX with the same rigor applied to customer-facing products.
  • We offer competitive salary and equity, daily lunches, regular compensation reviews, pension scheme, life assurance, health and dental insurance, flexible paid time off, and generous parental leave.

Matching Summary

Match Score: 85

Intercom is seeking a Senior Engineering Manager for their Developer Platform team in Dublin, Ireland. The role involves leading a team responsible for creating systems and tooling that enhance developer experience, focusing on fast and reliable shipping processes.

Skills & Requirements

Must-have

  • Lead infrastructure or platform teams
  • Strong product sense for developer experience
  • Deep knowledge of modern web systems
  • Comfort with data and telemetry
  • AI-first mindset and experimentation

Nice-to-have

  • Cloud environment experience
  • Excellent communication skills
  • Ability to learn quickly and iterate

Key Requirements

  • Experience leading infrastructure, platform, or developer experience teams
  • Track record of leading complex initiatives
  • Experience in a cloud environment, ideally AWS
  • Pragmatic technical leadership

Work Rights

Not specified

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