Service Desk Analyst

Apex Group Ltd

Pune, India
On-site
Computer related support experience
It operational environment experience
Good written and communication skills
Apex Group is one of the world’s largest fund administration and middle office solutions providers

Job Summary

  • Apex Group is one of the world’s largest fund administration and middle office solutions providers.
  • Your career with us should reflect your energy and passion; we will work to supercharge your unique skills and experience.
  • Take the lead and we’ll give you the support you need to be at the top of your game.

Matching Summary

Apex Group is one of the world’s largest fund administration and middle office solutions providers.

Skills & Requirements

Must-have

  • Computer related support experience
  • IT operational environment experience
  • Good written and communication skills
  • Good customer focus
  • Excellent time-keeping
  • Good interpersonal skills
  • Good problem-solving abilities
  • Work under own initiative
  • 24/7 Work

Nice-to-have

  • Positive disrupter mindset
  • Willingness to learn ITIL principles
  • Experience with virtual desktop environments
  • Basis experience with supporting physical networking

Key Requirements

  • 2-3 years experience
  • Recognised third level qualification
  • Industry certification in PC, Network and Server support
  • Experience with Windows Desktop (7, 8,10)
  • Experience with Microsoft Office 2013/2016 and/or Office 365
  • Good Experience in active directory, User Management
  • Customer support experience in Global Service Desk on call
  • Experience with Ticket Tool, Fresh Service , Service Now (SNOW)

Work Rights

Not specified

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