People Service Center Analyst - Vpp Team Lead

General Motors Australia & New Zealand

Not specified
Hybrid
Shared services experience
Contact center experience
Team leadership skills
The PS SSC Team Lead will assist agents in achieving performance goals for a positive customer experience

Job Summary

  • The PS SSC Team Lead will assist agents in achieving performance goals for a positive customer experience.
  • This role involves coaching and motivating the team while conducting performance reviews.
  • The position requires collaboration with various teams to ensure operational improvements and effective performance management.

Matching Summary

The PS SSC Team Lead will assist agents in achieving performance goals for a positive customer experience.

Skills & Requirements

Must-have

  • Shared Services experience
  • Contact Center experience
  • Team leadership skills

Nice-to-have

  • Customer-focused mindset
  • Collaborative team player
  • Innovative problem solver

Key Requirements

  • Bachelor’s degree
  • 4 years of leadership experience
  • Proficiency in HR Management Systems

Work Rights

Not specified

Tailored Resume

Cover Letter