Base: £26,700; potential increase: up to £31,250 i...
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Confidently declining treatment requests with empathy
Navigating multiple systems while on live calls
Adhering to financial conduct authority regulations
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Bupa is seeking a Customer Service Advisor for their Salford Quays contact center, offering a starting salary of £26,700 with potential increases based on performance. The role involves assisting customers with their health insurance queries, requiring strong communication skills and the ability to navigate multiple systems.
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Job Summary
You will guide customers through their Bupa health insurance policy coverage, sometimes needing to confidently decline treatment requests.
The role requires remaining calm when dealing with ambiguous questions and navigating changes to policy and processes.
Employees receive comprehensive benefits including 33 days of holiday, a £350 annual healthcare allowance, and access to early wage access.
Matching Summary
Match Score: 75
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Bupa is seeking a Customer Service Advisor for their Salford Quays contact center, offering a starting salary of £26,700 with potential increases based on performance. The role involves assisting customers with their health insurance queries, requiring strong communication skills and the ability to navigate multiple systems.
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Salary
Base: £26,700; Potential Increase: Up to £31,250 in first 18 months; Benefits: 33 days holiday, £350 healthcare allowance, pension options
Skills & Requirements
Must-have
Confidently declining treatment requests with empathy
Navigating multiple systems while on live calls
Adhering to Financial Conduct Authority regulations
Working rotating shifts including Saturdays
Wearing headset for live audio communication
Nice-to-have
Highly organised and resilient personality
Building great relationships with team colleagues
Adapting well to changing processes
Comfortable in busy office environment
Key Requirements
Must have right to work in UK (No visa sponsorship)
Ability to use PC without screen reader assistance
Private quiet workspace with wired internet for hybrid work