Customer Success Manager - Apac

ZeroAOG

Kuala Lumpur, Malaysia
Customer relationship management
Cross-functional collaboration
Customer lifecycle engagement
The Customer Success Manager plays a critical role in ensuring customers derive maximum value from products and services by driving adoption and developing strategic goals

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers derive maximum value from products and services by driving adoption and developing strategic goals.
  • The Global Customer Success team focuses on customer growth, innovation, and creating advocates by delivering exceptional business value across the customer lifecycle.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, and support for long-term employee growth.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers derive maximum value from products and services by driving adoption and developing strategic goals.

Skills & Requirements

Must-have

  • Customer relationship management
  • Cross-functional collaboration
  • Customer lifecycle engagement
  • SaaS product adoption
  • Issue resolution and escalation
  • Executive level stakeholder management

Nice-to-have

  • Fluency in Mandarin
  • Empathy and integrity culture
  • Fast-paced product sales cycle
  • Strategic IT roadmap guidance
  • Problem solving and communication skills

Key Requirements

  • 3+ years customer facing experience
  • 2+ years executive relationship building
  • Experience with SaaS enterprise software
  • Experience in issue resolution and escalation
  • Strong organizational and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter