Customer Experience Communications Principal

AIA

Makati, Philippines
Customer communications strategy
Multi-channel communications management
Experience in financial services
The Experience Communications role is responsible for designing and delivering a delightful engagement with customers

Job Summary

  • The Experience Communications role is responsible for designing and delivering a delightful engagement with customers.
  • You will manage communications platforms and lead a small team of third-party service providers.
  • This position is accountable for enhancing customer loyalty and driving business growth.

Matching Summary

The Experience Communications role is responsible for designing and delivering a delightful engagement with customers.

Skills & Requirements

Must-have

  • Customer communications strategy
  • Multi-channel communications management
  • Experience in financial services

Nice-to-have

  • Leadership skills
  • Collaboration with cross-functional teams
  • Empathetic communication

Key Requirements

  • Bachelor’s degree in Communications or related field
  • 7-10 years of experience in communications
  • Proven experience in customer communication plans

Work Rights

Not specified

Tailored Resume

Cover Letter