Technical Support Analyst Iii Category Information Technology Location Vancouver, British Columbia

Family Insurance Solutions Inc

Vancouver, Canada
Base: $75,300 - $125,500; bonus/equity: not specif...
On-site
Microsoft ecosystems expertise
Advanced troubleshooting skills
On-prem and cloud infrastructure support
Provide Tier 3 technical support for internal and external customers utilizing Family’s systems, ensuring reliability, performance, and an exceptional user experience

Job Summary

  • Provide Tier 3 technical support for internal and external customers utilizing Family’s systems, ensuring reliability, performance, and an exceptional user experience.
  • Manage desktop/server hardware, operating systems, and host applications, including installation, administration, security, and issue resolution.
  • Administer Mitel, MS Server, IIS, SQL Server, MS Exchange Online, and CentOS/Linux/Unix environments, applying monthly patches to all systems where applicable.

Matching Summary

Provide Tier 3 technical support for internal and external customers utilizing Family’s systems, ensuring reliability, performance, and an exceptional user experience.

Salary

Base: $75,300 - $125,500; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Microsoft ecosystems expertise
  • Advanced troubleshooting skills
  • On-prem and cloud infrastructure support
  • Microsoft Window Server/Desktop OS
  • Active Directory and Azure Entra
  • Microsoft SQL database administration
  • Microsoft Exchange Online administration
  • Microsoft Azure tenant administration
  • Network infrastructure, TCP/IP
  • Microsoft Hyper-V Clustering
  • Veeam, Unitrends DPU, Hyper V replication
  • Enterprise scale firewalls

Nice-to-have

  • Service-oriented individuals
  • Passion for innovation
  • Ambitious culture
  • Creative, solution-focused thinker
  • Workload and workflow process automation

Key Requirements

  • Minimum 4 years of technical support experience
  • Diploma/degree in Information Systems, Computer Science, or related field
  • Microsoft, Network+, Security+, CCNA, or similar certifications preferred
  • Previous phone-based support experience required

Work Rights

Must be legally entitled to work in Canada

Tailored Resume

Cover Letter