Client Services Senior Officer

Apex Group Ltd.

Sofia, Bulgaria
On-site
Client support for digital banking product
Resolve client queries and incidents
Communicate with internal and external stakeholders
Apex Group Ltd. is seeking a Client Services Senior Officer for its Digital Banking unit in Sofia, Bulgaria. The role involves supporting clients with the Digital Banking product, ensuring their needs are met efficiently and professionally while collaborating with internal teams

Job Summary

  • Provide support to clients on the day-to-day use of the Digital Banking product and services.
  • Play a pivot role between Apex Group’s clients and the various internal Apex Group departments, ensuring client needs are met in a timely and professional manner.
  • This position involves working in shifts depending upon business needs and Central European Time zone.

Matching Summary

Match Score: 85

Apex Group Ltd. is seeking a Client Services Senior Officer for its Digital Banking unit in Sofia, Bulgaria. The role involves supporting clients with the Digital Banking product, ensuring their needs are met efficiently and professionally while collaborating with internal teams.

Skills & Requirements

Must-have

  • Client support for Digital Banking product
  • Resolve client queries and incidents
  • Communicate with internal and external stakeholders
  • Identify and mitigate operational risks
  • Retrieve and compile data for clients
  • Monitor KPIs and customer satisfaction

Nice-to-have

  • Positive mindset and client-first ethic
  • Support product development initiatives
  • Address client complaints as per policy

Key Requirements

  • Minimum 5 years of experience in fintech, traditional banking or financial services
  • Minimum 2 years in a client-facing role
  • Mandatory knowledge or experience in payments back-office operations or treasury management
  • Basic security settlement knowledge AML/CTF knowledge
  • University degree in Business, Finances or Economics
  • Proficiency in English language
  • Strong MS Office knowledge

Work Rights

Not specified

Tailored Resume

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