Base: $22.50 ph; bonus/equity: not specified; bene...
On-site
Excellent customer service
Telephone etiquette
Guest check-in and out
Montage International is seeking a Front Office Agent for their Newport Beach location, emphasizing a culture of passion and memorable guest experiences. The role involves providing exceptional customer service, managing guest check-ins and check-outs, and maintaining professional relationships with guests
Job Summary
The Front Office Agent is responsible for hosting our guests during their stay, creating unique memories specific to guest personas, and maintaining professional relationships with guests to enhance their overall experience.
Job duties include providing excellent customer service and telephone etiquette, assisting with guest check-in and out process, and thinking outside the box to own and solve guest stay areas of opportunity.
The pay scale for Front Office Agent is $22.50 per hour.
Matching Summary
Match Score: 85
Montage International is seeking a Front Office Agent for their Newport Beach location, emphasizing a culture of passion and memorable guest experiences. The role involves providing exceptional customer service, managing guest check-ins and check-outs, and maintaining professional relationships with guests.
Salary
Base: $22.50 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
excellent customer service
telephone etiquette
guest check-in and out
guest account management
hotel services knowledge
Nice-to-have
creating unique memories
solving guest stay opportunities
partnering with department leaders
Key Requirements
High School Diploma or equivalent
Minimum of two years’ experience in a hotel operations environment
Minimum of two years’ experience in customer service
Basic math skills
Advanced skills in Word, Excel, PowerPoint, and Outlook