Customer Service Executive

Synthomer

Kuala Lumpur, Malaysia
On-site
Customer relationship management
Order and delivery management
Customer grievance handling
Synthomer is seeking a Customer Service Executive for their Kuala Lumpur office to enhance customer relationships and manage order processes. The role requires effective communication and problem-solving skills, with a preference for candidates proficient in Mandarin

Job Summary

  • Contributes, communicates and builds good relationship with external / internal customers / stakeholders.
  • Implements an effective order and delivery management process, ensuring timely and accurate fulfillment.
  • Synthomer offers competitive, market-aligned compensation, a discretionary global bonus scheme, and comprehensive healthcare tailored to regional locations.

Matching Summary

Match Score: 85

Synthomer is seeking a Customer Service Executive for their Kuala Lumpur office to enhance customer relationships and manage order processes. The role requires effective communication and problem-solving skills, with a preference for candidates proficient in Mandarin.

Skills & Requirements

Must-have

  • Customer relationship management
  • Order and delivery management
  • Customer grievance handling
  • Market intelligence capture
  • Master data maintenance

Nice-to-have

  • Sustainability benefits
  • Low-carbon economy contribution
  • Culture of Inclusion

Key Requirements

  • Proficient in Mandarin (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter