Member Experience Manager

EōS Fitness

Northridge, CA, US
Base: $20.87 - $22.87 usd ph; bonus/equity: not sp...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk team leadership and training
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This position requires partnering with department managers to train, motivate, and develop front desk staff while maintaining high facility standards.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Base: $20.87 - $22.87 USD per hour; Bonus/Equity: Not specified; Benefits: Competitive pay plus vacation, holiday, sick pay, health/dental/vision, 401(k) matching

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Billing issue resolution expertise
  • Front desk team leadership and training
  • Member retention strategy execution
  • Facility cleanliness and safety monitoring

Nice-to-have

  • Empathy and solution-oriented mindset
  • Online reputation management skills
  • Ability to thrive in fast-paced environment
  • Strong interpersonal communication skills
  • Passion for fitness industry culture

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days
  • Must successfully pass background check
  • Proven experience in customer service or front-line leadership
  • Ability to lift more than 40 lbs routinely

Work Rights

Not specified

Tailored Resume

Cover Letter