Front Office Manager

Mama Shelter

Cape Town, South Africa
On-site
Guest experience rockstar
Front office leader
Operations maestro
As our Front Office Manager, you lead the welcome, set the tone, and create unforgettable first impressions

Job Summary

  • As our Front Office Manager, you lead the welcome, set the tone, and create unforgettable first impressions.
  • You run the show at the heart of the hotel—where energy, service, and personality meet.
  • Our growth has enabled us to offer our teams great career paths through internal development and international mobility.

Matching Summary

As our Front Office Manager, you lead the welcome, set the tone, and create unforgettable first impressions.

Skills & Requirements

Must-have

  • Guest Experience Rockstar
  • Front Office Leader
  • Operations Maestro
  • Service Standards Guardian
  • Revenue & Upselling Driver
  • Problem Solver Extraordinaire
  • Collaboration Champion
  • Performance Tracker

Nice-to-have

  • Mama energy—bold, playful, and authentic
  • Personality, energy, and sense of fun
  • Joyful atmosphere and exceptional service

Key Requirements

  • Strong Front Office experience in hospitality
  • Ideally in lifestyle or luxury hotels
  • Natural leader who inspires, motivates, and develops teams
  • Guest-focused and passionate about creating memorable experiences
  • Thrive in fast-paced, high-energy environments
  • Organized, solution-oriented, and hands-on
  • Strong communication skills and confident presence
  • Comfortable with PMS systems and operational reporting
  • Pre-opening experience? Big plus
  • Multi-lingual? Even better
  • Know your city and love sharing it with guests

Work Rights

Not specified

Tailored Resume

Cover Letter