Allstate is seeking a Customer Service Team Lead I to oversee a team of 15 to 20 frontline specialists, focusing on operational workflow, coaching, and enhancing customer satisfaction. The ideal candidate will have strong leadership, conflict management, and coaching skills, alongside a background in call center management
Job Summary
Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists.
Make and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy and follows up to ensure that customer needs have been met.
Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others.
Matching Summary
Match Score: 85
Allstate is seeking a Customer Service Team Lead I to oversee a team of 15 to 20 frontline specialists, focusing on operational workflow, coaching, and enhancing customer satisfaction. The ideal candidate will have strong leadership, conflict management, and coaching skills, alongside a background in call center management.