Base: up to £45,000 py; benefits: 25 days holiday,...
Onsite
Omni platform configuration
Genesys platform expertise
Operational improvement experience
Chubb Fire & Security is seeking an Omni Channel Change Specialist to join their Customer Excellence Team in Blackburn, focused on optimizing the Genesys platform. The role involves implementing and enhancing customer-facing processes while ensuring operational efficiency and stakeholder engagement
Job Summary
Drive the effective implementation, optimisation, and continuous enhancement of the OMNI platform across Chubb Fire & Security’s business support function.
Act as the primary point of contact for OMNI within the business support function, engaging with Operations, Customer Service, IT, and Transformation teams.
The company offers a "people first" culture with benefits including up to £45,000 salary, 25 days holiday, company pension, and life assurance.
Matching Summary
Match Score: 85
Chubb Fire & Security is seeking an Omni Channel Change Specialist to join their Customer Excellence Team in Blackburn, focused on optimizing the Genesys platform. The role involves implementing and enhancing customer-facing processes while ensuring operational efficiency and stakeholder engagement.
Salary
Base: Up to £45,000 per annum; Benefits: 25 days holiday, plus bank holidays, Free Onsite Parking, Cycle to Work Scheme, Employee Referral Scheme (£1000), Company Pension Scheme (5% matched), Life Assurance (4 x Basic Salary), Employee Scholarship Scheme, Central Benefits Platform, Health & Wellbeing Resources, Bravo Awards
Skills & Requirements
Must-have
Omni platform configuration
Genesys platform expertise
Operational improvement experience
Customer-facing process understanding
System requirements translation
Stakeholder management skills
Nice-to-have
Proactive improvement mindset
Results-driven operational excellence
Constructive process challenging
Fire & security industry experience
Key Requirements
3-5 years Omni platform experience
Genesys platform experience
Operational improvement or business transformation experience