Job Summary

• The Support Analyst is accountable for ensuring continuity of computer system services for municipal software users by providing the technical assistance and project coordination necessary to maintain our computer software products and resolve technical problems.
• A Support Analyst will provide application support to customers including answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer.
• Core responsibilities include technical phone support, diagnosing software issues, learning and training on software applications, identifying revenue opportunities, and providing status reports.

Matching Summary

Skills & Requirements

Key Requirements

• 2+ years' experience in technical environment
• 2+ years' experience in customer service fields
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and ability to ask probing questions
• Strong work ethic and self-starter
• Ability to manage multiple priorities and adapt to change
• Professional and friendly attitude
• Typing skills and computer proficiency

Work Rights