You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise
Job Summary
You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Matching Summary
You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
Skills & Requirements
Must-have
Prompt, detailed analysis of technical challenges
Troubleshoot technical issues and Integrations
Apex/VF/Lightning Web Components knowledge
Fluent in English + 1 European language
Nightforce shift
Programming abilities in Java, PHP, Python, Ruby, .NET, JavaScript, Perl
Nice-to-have
Enthusiastic about technology
Outstanding and friendly communicator
Natural curiosity and enjoy solving puzzles
Real team players
Salesforce Certification
Trailhead Ranger status
Key Requirements
Customer-focused or previous customer-facing experience
Degree or Diploma in Computing/STEM or equivalent experience
Ability to effectively prioritize, multi-task, and perform well under pressure