Customer Support Engineer – Atomic Spectroscopy

Agilent Technologies

Noord-Brabant, Netherlands
Fully remote
Icp-oes/ms systems
Atomic spectroscopy support
On-site support
Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair services

Job Summary

  • Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair services.
  • Troubleshoot and resolve complex system, method, hardware and software issues, often under time pressure.
  • Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D.

Matching Summary

Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair services.

Skills & Requirements

Must-have

  • ICP-OES/MS systems
  • Atomic spectroscopy support
  • On-site support
  • Troubleshoot complex issues
  • Customer satisfaction
  • Dutch and English fluency

Nice-to-have

  • Stop, think and act mindset
  • Technical authority for customers
  • Anticipate issues
  • Continuous technical expertise
  • Agilent systems and software experience

Key Requirements

  • Degree in Chemistry
  • Solid practical experience with ICP-OES/MS systems
  • Proven ability to work independently
  • Clear, confident communication skills
  • Valid driving license

Work Rights

Not specified

Tailored Resume

Cover Letter