The Retail Bank is the public face of CommBank delivering a seamless banking experience to over 10 million customers
Job Summary
The Retail Bank is the public face of CommBank delivering a seamless banking experience to over 10 million customers.
In this role you will collaborate with your Branch Manager and colleagues to deliver outstanding outcomes and refer customers to specialists for complex needs.
You will engage with customers through meaningful conversations, assist with digital banking, perform financial assessments, and participate in community activities.
Matching Summary
The Retail Bank is the public face of CommBank delivering a seamless banking experience to over 10 million customers.
Skills & Requirements
Must-have
Part-time availability Monday to Friday
Customer transactional needs handling
Financial Health Checks completion
Processing personal loans and credit cards
Adherence to bank processes and procedures
Use of in-branch technology and digital banking
Nice-to-have
Building personal connections with customers
Participating in community events and fundraising
Proactive customer engagement via calls
Team safety and wellbeing focus
Capturing and acting on customer feedback
Key Requirements
Availability for predetermined roster hours
Ability to work in a busy retail banking environment