Incident Escalation Analyst , Officer

State Street Corporation

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Major incident management
Itsm knowledge and experience
Weekend shift availability
** State Street Corporation is seeking an Incident Escalation Analyst to ensure production stability and service continuity by managing critical IT incidents and maintaining system health. The role requires expertise in IT Service Management and the ability to work collaboratively across teams, with a commitment to weekend shifts. **

Job Summary

  • The IT Command Center Officer ensures production stability and service continuity across the enterprise by managing critical IT incidents, coordinating technical bridges, and maintaining system health.
  • This role requires strong IT Service Management (ITSM) knowledge, hands-on experience with ITSM tools, and proven expertise in managing major incidents in large-scale environments.
  • Success in this position demands rapid decision-making, effective communication, and proactive collaboration with cross-functional teams to minimize business impact during disruptions.

Matching Summary

Match Score: 75

** State Street Corporation is seeking an Incident Escalation Analyst to ensure production stability and service continuity by managing critical IT incidents and maintaining system health. The role requires expertise in IT Service Management and the ability to work collaboratively across teams, with a commitment to weekend shifts. **

Skills & Requirements

Must-have

  • Major Incident Management
  • ITSM knowledge and experience
  • Weekend shift availability

Nice-to-have

  • Breadth of knowledge across infrastructure and application processes
  • Strong communication skills
  • Proven analytical and problem-solving skills
  • Strong collaboration skills

Key Requirements

  • ITSM knowledge and experience
  • Experience managing major incidents
  • Ability to work during weekends

Work Rights

Not specified

Tailored Resume

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