Rooms Control (universal Agent Ambassador)- Sports Illustrated Resort- Nashville
CLUB View
Nashville, Tennessee, United States
Not specified; not specified; comprehensive health...
Onsite
Customer service experience in hospitality
Cash handling and balancing procedures
Guest registration and check-out skills
The Universal Agent Ambassador is responsible for greeting guests, maintaining lobby flow, and providing general concierge services to enhance the overall guest experience
Job Summary
The Universal Agent Ambassador is responsible for greeting guests, maintaining lobby flow, and providing general concierge services to enhance the overall guest experience.
Employees must complete check-out procedures, handle cash transactions, and enter guest issues into the WYNSOS program to ensure satisfaction.
The role includes transitioning guests into marketing presentations for Travel + Leisure Co. while offering local activity information and reservation assistance.
Matching Summary
The Universal Agent Ambassador is responsible for greeting guests, maintaining lobby flow, and providing general concierge services to enhance the overall guest experience.
Salary
Not specified; Not specified; Comprehensive health and welfare benefits including medical, dental, vision, 401k match, and paid volunteer time
Skills & Requirements
Must-have
Customer service experience in hospitality
Cash handling and balancing procedures
Guest registration and check-out skills
Nice-to-have
Vacation ownership industry experience
Concierge service knowledge
Sales presentation participation
Key Requirements
High school diploma or equivalent
Minimum one year of customer service experience
Experience in a hospitality or hotel environment preferred