Senior Site Reliability Engineer

PandaDoc

Remote
Remote
Incident management process ownership
Observability stack maintenance
Production application reliability
PandaDoc is seeking a Senior Site Reliability Engineer to ensure the reliability and performance of its document workflow platform. The role involves managing incident processes, observability tools, and collaborating with product engineers, all while working in a remote-first environment

Job Summary

  • Site Reliability Engineers (SREs) are essential to PandaDoc's success, ensuring customers receive a reliable service with minimal downtime.
  • Own and influence the incident management process end-to-end, maintain and evolve the on-prem observability stack, and keep production applications running smoothly by participating in the on-call rotation.
  • PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow.

Matching Summary

Match Score: 85

PandaDoc is seeking a Senior Site Reliability Engineer to ensure the reliability and performance of its document workflow platform. The role involves managing incident processes, observability tools, and collaborating with product engineers, all while working in a remote-first environment.

Skills & Requirements

Must-have

  • Incident management process ownership
  • Observability stack maintenance
  • Production application reliability
  • Python (Django, AsyncIO) and/or Java (Spring Boot)
  • AWS and Kubernetes experience
  • Relational databases (PostgreSQL)
  • Messaging systems (RabbitMQ, NATS, Kafka)

Nice-to-have

  • Hands-on distributed systems troubleshooting
  • Ownership and knowledge sharing
  • Mentoring SRE team members

Key Requirements

  • Solid programming experience
  • Experience maintaining observability tools suite (LGTM)
  • Experience in development and maintenance of Python services
  • Strong experience with AWS and Kubernetes
  • Solid proficiency with relational databases and messaging systems
  • Experienced on-call SRE engineer
  • Proficiency in English

Work Rights

Not specified

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