Manager, It Service Delivery

The Jackson Laboratory

Bar Harbor, ME, US
Base: $144,726 to $147,507 py; bonus/equity: not s...
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Itil service delivery management
Hpc gpu and cloud services support
Macos windows linux environment administration
** The Jackson Laboratory is seeking a Manager of IT Service Delivery to oversee and coordinate IT services for its users, emphasizing continuous improvement and high-quality service delivery. The ideal candidate will possess a Bachelor’s degree in a relevant field and extensive experience in IT management within the biosciences sector, particularly in high-performance computing and support for critical systems. **

Job Summary

  • The position directs the delivery of information technology services to JAX users, focusing on ITIL standards and operational support.
  • Candidates must have five years of experience managing third-party vendors and delivering critical customer support for HPC, GPU, and Cloud services within the biosciences sector.
  • The role involves overseeing access security, implementing protocols like FileVault and BitLocker, and ensuring compliance with data governance standards such as GDPR and HIPAA.

Matching Summary

Match Score: 75

** The Jackson Laboratory is seeking a Manager of IT Service Delivery to oversee and coordinate IT services for its users, emphasizing continuous improvement and high-quality service delivery. The ideal candidate will possess a Bachelor’s degree in a relevant field and extensive experience in IT management within the biosciences sector, particularly in high-performance computing and support for critical systems. **

Salary

Base: $144,726 to $147,507 per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • ITIL service delivery management
  • HPC GPU and Cloud services support
  • macOS Windows Linux environment administration
  • ServiceNow access and security management
  • Third party vendor and MSP management
  • Research workflow endpoint recovery

Nice-to-have

  • Continuous improvement of service delivery
  • Cross-functional stakeholder communication
  • Budget management and control
  • Technical problem solving training
  • Project implementation leadership

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Five years of IT management experience in research environment
  • Five years experience in biosciences sector supporting critical systems
  • Experience administering macOS, Windows, and Linux using SCCM JAMF Pro Kandji

Work Rights

Not specified

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