Customer Experience Advisor | S1 | Retail Banking | Lisburn

Santander

Lisburn, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
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Proven ability to deliver outstanding customer service
Effective communication with customers to understand needs
Experience in face-to-face or telephony backgrounds
** Santander is seeking a Customer Experience Advisor for their Lisburn branch, focusing on delivering excellent customer service in a retail banking environment. The role involves assisting customers with transactions and queries, requiring strong communication and problem-solving skills. **

Job Summary

  • Santander is evolving into a technology-driven organization where employees drive a customer-centric transformation.
  • The role involves acting as the first point of contact for customers in branch or over the phone while assisting with transactions and protecting against fraud.
  • Employees receive a starting salary of £25,000 plus an annual cash allowance, 8% pension contribution, and comprehensive wellbeing benefits.

Matching Summary

Match Score: 75

** Santander is seeking a Customer Experience Advisor for their Lisburn branch, focusing on delivering excellent customer service in a retail banking environment. The role involves assisting customers with transactions and queries, requiring strong communication and problem-solving skills. **

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 8% pension, healthcare, share plans, 25 days holiday

Skills & Requirements

Must-have

  • Proven ability to deliver outstanding customer service
  • Effective communication with customers to understand needs
  • Experience in face-to-face or telephony backgrounds

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Flexible can-do approach to work
  • Openness to broad range of activities outside standard expectations

Key Requirements

  • Right to work in the UK required
  • Proven customer service experience required
  • Ability to communicate effectively with customers

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter