Not specified (assumed to be on-site due to the nature of the role).
7-10 years telco tier 3 leadership experience
Fibre carrier ip transport network knowledge
Incident and problem management process ownership
SPTEL PTE. LTD. is seeking an Assistant Director for Tech Ops in Singapore to lead a technical operations team focused on network reliability and customer service. The ideal candidate should possess extensive experience in technical support within a telecommunications environment, along with strong leadership and communication skills
Job Summary
The role requires leading a technically competent TechOps team to ensure 24/7 network reliability and security.
Candidates must manage Incident and Problem Management processes while meeting strict SLAs and providing quick service recovery.
The position involves trending analysis to identify gaps and driving down fault cases through proactive Change Management.
Matching Summary
Match Score: 85
SPTEL PTE. LTD. is seeking an Assistant Director for Tech Ops in Singapore to lead a technical operations team focused on network reliability and customer service. The ideal candidate should possess extensive experience in technical support within a telecommunications environment, along with strong leadership and communication skills.
Skills & Requirements
Must-have
7-10 years Telco Tier 3 leadership experience
Fibre Carrier IP Transport Network knowledge
Incident and Problem Management process ownership
24x7 escalation contact availability
Router Switch TCP/IP networking expertise
Nice-to-have
Strong customer service orientation
Vendor management for fault tickets
Budget and forecast department expenditures
OSS platforms and NMS analytical skills
Forward thinking on technology trends
Key Requirements
Degree or Diploma in Engineering
7-10 years leadership experience in Telco environment
Knowledge of Metro-E IPVPN DWDM IoT services
Experience with Windows Linux VMware MacOS platforms