As a Quality Analyst, you are responsible for independently validating frontline execution while actively contributing to performance improvement across the telecommunications customer service and renewal program
Job Summary
As a Quality Analyst, you are responsible for independently validating frontline execution while actively contributing to performance improvement across the telecommunications customer service and renewal program.
Your role goes beyond traditional QA auditing; you will conduct call and transaction audits, analyze trends, identify revenue and compliance risks, and deliver structured coaching and performance feedback to drive measurable improvement.
We are proud of our diverse global team, united by four core values: Curious and Clever, Entrepreneurial Energy, Fast with Intent, and Laugh and Learn.
Matching Summary
As a Quality Analyst, you are responsible for independently validating frontline execution while actively contributing to performance improvement across the telecommunications customer service and renewal program.
Skills & Requirements
Must-have
call and transaction audits
revenue and compliance risks
structured coaching and performance feedback
sales and renewal environments
reporting expertise
contact center setting
Nice-to-have
innovation and teamwork
Curious and Clever
Entrepreneurial Energy
Fast with Intent
Laugh and Learn
Key Requirements
Bachelor’s degree preferred
3–5 years of experience in BPO
At least 2 years of direct experience in sales/renewals