The Behavioural Scientist is responsible for creating customer engagement campaigns for Symend clients and optimizing these campaigns to nudge customers toward self-treatment and better payment Behaviour
Job Summary
The Behavioural Scientist is responsible for creating customer engagement campaigns for Symend clients and optimizing these campaigns to nudge customers toward self-treatment and better payment Behaviour.
They will draw on their expertise and knowledge consumer behaviour, Behavioural Science theories and tactics, and leverage predictive models, research, A.I, and machine learning to drive successful strategies around customer messaging, delivery, and treatment.
The Behavioural Scientist is also responsible for contributing to IP development through the re-use of previously successful interventions where possible, as well as designing and documenting new interventions applied for re-use by other team members.
Matching Summary
The Behavioural Scientist is responsible for creating customer engagement campaigns for Symend clients and optimizing these campaigns to nudge customers toward self-treatment and better payment Behaviour.